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Frameworx Application: Customer SLA Analysis

Category: (2) TAM Application Type

Application Identifier: 5.18.3

Maturity Level: 4

Overview

Customer SLA Analysis applications provide the necessary functionality to analyze performance with respect to the established Service Level Agreement.

Functionality

Customer SLA Analysis functionality includes:

  • Translating performance and commitment data received into a form suitable for SLA analysis.
  • Analysing the level of service received by the customer and comparing it to the contractual obligations.  This can include analysis of historical SLA information as well.
  • Monitoring “pending” SLA violations before they occur (“Jeopardy”) by measuring current performance/commitment activity compared to SLA thresholds

Supported Business Services

(2) TAM Application Type Customer SLA Analysis

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

Issues

  • Application Framework 13.0 Modification

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31