Frameworx Application: Case Archival

Category: (2) TAM Application Type

Application Identifier: 5.17.6

Maturity Level: 4

Overview

Case Archival Applications provide appropriate functionality to archive and cases at an appropriate time after case closure.

Functionality

The Case Archival applications provide the means to archive cases at the appropriate time as well as retrieve the archived cases as needed.

Supported Business Services

(2) TAM Application Type Case Archival

Appears on these diagrams:

• 5.17 Case Management

Frameworx Domains (Horizontal)

• Customer Domain

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