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Frameworx Application: Case Tracking & Management

Category: (2) TAM Application Type

Application Identifier: 5.17.4

Maturity Level: 4

Overview

Functionality

The Case Tracking & Management application handles the cases based on the definition and configuration established via the Case Definition and Configuration application. The Case Tracking & Management application performs the following:

         Oversees the transfer (dispatch or assignment) of the case to appropriate internal applications or work groups, as well as affiliates or partners.

         Tracks the case until closed.

         Provides status on the overall case.

         Raises jeopardies on the case as appropriate if specified dates and milestones are not met.

         Escalates jeopardies to appropriate management levels.

         Creates and manages case worklists. This can include the need to contact the customer to inform them of a change in the case.

         Updates the state of a case as defined by Case Definition and Configuration. 

         Sequences the various steps of the case if required.

         Notifies appropriate parties or applications when the case has been closed/completed.

Real time query as well as publish/subscribe mechanisms must also be provided as part of the above capabilities.

Supported Business Services

(2) TAM Application Type Case Tracking & Management

Appears on these diagrams:

Issues

  • Application Framework 13.0 Modification

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31