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Frameworx Application: Case Correlation & Analysis

Category: (2) TAM Application Type

Application Identifier: 5.17.3

Maturity Level: 4

Overview

Case Correlation & Analysis applications provide appropriate functionality to relate cases to other reported cases (past or present) as appropriate.

Functionality

Case Correlation & Analysis applications provide appropriate functionality to relate cases as appropriate.

Case correlation can include correlation of multiple cases that have the same root cause as can be correlated within the customer layer.

It is not expected that this application will relate cases to service or resource level troubles.  This functionality is expected to be in the service layer.

Supported Business Services

(2) TAM Application Type Case Correlation & Analysis

Appears on these diagrams:

Issues

  • Application Framework 13.0 Modification

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31