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Frameworx Application: Case Definition and Configuration

Category: (2) TAM Application Type

Application Identifier: 5.17.1

Maturity Level: 4

Overview

Case Definition and Configuration applications provide the necessary functionality to define different types of cases, along with the states for each case type and associated configurations and workflow.

Functionality

Case Definition and Configuration applications are responsible for defining and configuring the various types of cases.  Case types could include general queries, complaints, commendations, and problem/trouble reporting.

Supported Business Services

(2) TAM Application Type Case Definition and Configuration

Appears on these diagrams:

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31