Category: (2) TAM Application Type
Application Identifier: 5.17.1
Maturity Level: 4
Case Definition and Configuration applications provide the necessary functionality to define different types of cases, along with the states for each case type and associated configurations and workflow.
Case Definition and Configuration applications are responsible for defining and configuring the various types of cases. Case types could include general queries, complaints, commendations, and problem/trouble reporting.
This was created from the Frameworx 16.0 Model