Frameworx Application: CSR Billing

Category: (2) TAM Application Type

Application Identifier: 5.6.3

Maturity Level: 4

Overview

A CSR billing application provides front end functionality for the CSR in their day to day billing related activities.

Functionality

CSR billing functionalities includes:

• Billing Inquiry Dispute & Adjustment Management

• Payment

• Collection

Note: It is expected that future Application Map version will incorporate the Billing Account Management into the same framework.

Supported Business Services

(2) TAM Application Type CSR Billing

Appears on these diagrams:

• 5.6 Customer Service Representative Toolbox
• 5.6.3 CSR Billing

is a more detailed diagram for the

• 5.6.3 CSR Billing

Frameworx Domains (Horizontal)

• Customer Domain

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