Frameworx Application: CSR assurance

Category: (2) TAM Application Type

Application Identifier: 5.6.2

Maturity Level: 4

Overview

A CSR assurance application provides front end support for the application flows defined by the case management applications (cf. Case Management Applications).

It is expected that future versions of Application Map will encompass the front end of the assurance applications: Customer QoS/SLA Management and Customer Service/Account Problem Resolution.

Functionality

Supported Business Services

(2) TAM Application Type CSR assurance

Appears on these diagrams:

• 5.6 Customer Service Representative Toolbox

Issues

• Application Framework 13.0 Modification

Frameworx Domains (Horizontal)

• Customer Domain

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