Category: (3) TAM Application Type
Application Identifier: 5.6.3.1
Maturity Level: 4
Overview
Functionality
The purpose of collection application is to support the
customer service representative (CSR) in collection activities. Most of the
collection activities are executed automatically through Collection Management.
The functionality includes:
- Collection inquiries – query treatment path and
collection history
- Perform manual collection activities (e.g. make call)
- Payment arrangement settlement - Payment arrangement
settlement with the customer
- Issue write-offs
- Manual intervention in collection treatment
- Force account into collection / Stop collection treatment
- Change collection policy
- Pause / Resume collection treatment
- Collection agent reassignment– Change the agent
responsible for a specific collection activity.
Supported Business Services
