(4) eTOM Process Type Initiate S/P Customer Bill Inquiry Resolution Request

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.4.5

Original Process Identifier: 1.1.1.12.4.5

Maturity Level: 4

Description

Initiate requests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Initiate S/P Customer Bill Inquiry Resolution Request process is to Initiate re-quests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints. Some specific product and/or service components may be owned and managed by suppliers/partners.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Initiate S/P Customer Bill Inquiry Resolution Request process is to Initiate re-quests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints. Some specific product and/or service components may be owned and managed by suppliers/partners.

Candidate Optional

Not used for this process element

Candidate Interactions

In these cases, this process is responsible for initiating requests, through - S/P Settlements & Payments Management for resolution by the supplier/partner of the specific bill inquiries/complaints.