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1.3.11.4 Track & Manage Customer Bill Inquiry Resolution

(4) eTOM Process Type Modify Customer Bill Inquiry (4) eTOM Process Type Cancel Customer Bill Inquiry (3) eTOM Process Type Track & Manage Customer Bill Inquiry Resolution (4) eTOM Process Type Schedule Customer Bill Inquiry Analysis and Adjustment Activities (4) eTOM Process Type Assign Customer Bill Inquiry Analysis and Adjustment Activities (4) eTOM Process Type Coordinate Customer Bill Inquiry Analysis and Adjustment Activities (4) eTOM Process Type Monitor Customer Bill Inquiry Jeopardy Status (4) eTOM Process Type Initiate S/P Customer Bill Inquiry Resolution Request

1.3.11.4 Track & Manage Customer Bill Inquiry Resolution

Diagram Description

Efficiently assign, coordinate and track specific customer bill inquiry analysis, bill adjustments and ensuring that appropriate credits and/or other agreed adjustments are made available to the adjustments processes activities, and escalate any open customer bill inquiries in jeopardy.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:01