Frameworx Process: Monitor Customer Bill Inquiry Jeopardy Status

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.4.4

Original Process Identifier: 1.1.1.12.4.4

Maturity Level: 4

Description

Monitor the jeopardy status of open customer bill inquiries

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Monitor Customer Bill Inquiry Jeopardy Status process is to monitor the jeop-ardy status of open customer bill inquiries. This process is responsible for keeping close watch over the resolving progress. When customer bill inquiry isn’t handled in time, this process will escalate customer billing inquiry for notification.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Monitor Customer Bill Inquiry Jeopardy Status process is to monitor the jeop-ardy status of open customer bill inquiries. This process is responsible for keeping close watch over the resolving progress. When customer bill inquiry isn’t handled in time, this process will escalate customer billing inquiry for notification.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Monitor Customer Bill Inquiry Jeopardy Status

Appears on these diagrams:

• 1.3.11.4 Track & Manage Customer Bill Inquiry Resolution

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---