Category: (4) eTOM Process Type
Process Identifier: 1.3.11.4.3
Original Process Identifier: 1.1.1.12.4.3
Maturity Level: 4
Coordinate analysis and specific customer bill inquiry/complaint adjustment activities.
Not used for this process element.
Not used for this process element
The purpose of Coordinate Customer Bill Inquiry Analysis and Adjustment Activities process is to coordinate analysis and specific customer bill inquiry/complaint adjustment activities. The process is responsible for ensuring that appropriate credits and/or other agreed adjustments are made available to the adjustments processes activities, coordinating all the actions necessary in order to guarantee that all tasks are finished at the appropriate time and in the appropriate se-quence.
Not used for this process element
Not used for this process element
The purpose of Coordinate Customer Bill Inquiry Analysis and Adjustment Activities process is to coordinate analysis and specific customer bill inquiry/complaint adjustment activities. The process is responsible for ensuring that appropriate credits and/or other agreed adjustments are made available to the adjustments processes activities, coordinating all the actions necessary in order to guarantee that all tasks are finished at the appropriate time and in the appropriate se-quence.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model