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Frameworx Process: Coordinate Customer Bill Inquiry Analysis and Adjustment Activities

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.4.3

Original Process Identifier: 1.1.1.12.4.3

Maturity Level: 4

Description

Coordinate analysis and specific customer bill inquiry/complaint adjustment activities.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Coordinate Customer Bill Inquiry Analysis and Adjustment Activities process is to coordinate analysis and specific customer bill inquiry/complaint adjustment activities. The process is responsible for ensuring that appropriate credits and/or other agreed adjustments are made available to the adjustments processes activities, coordinating all the actions necessary in order to guarantee that all tasks are finished at the appropriate time and in the appropriate se-quence.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Coordinate Customer Bill Inquiry Analysis and Adjustment Activities process is to coordinate analysis and specific customer bill inquiry/complaint adjustment activities. The process is responsible for ensuring that appropriate credits and/or other agreed adjustments are made available to the adjustments processes activities, coordinating all the actions necessary in order to guarantee that all tasks are finished at the appropriate time and in the appropriate se-quence.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Coordinate Customer Bill Inquiry Analysis and Adjustment Activities

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20