Frameworx Process: Assign Customer Bill Inquiry Analysis and Adjustment Activities

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.4.2

Original Process Identifier: 1.1.1.12.4.2

Maturity Level: 4

Description

Assign analysis and specific customer bill inquiry/complaint adjustment activities.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Assign Customer Bill Inquiry Analysis and Adjustment Activities process is to assign analysis and specific customer bill inquiry/complaint adjustment activities. This process is responsible for decomposing an activity to subsequent tasks and appointing other processes to accomplish them.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Assign Customer Bill Inquiry Analysis and Adjustment Activities process is to assign analysis and specific customer bill inquiry/complaint adjustment activities. This process is responsible for decomposing an activity to subsequent tasks and appointing other processes to accomplish them.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Assign Customer Bill Inquiry Analysis and Adjustment Activities

Appears on these diagrams:

• 1.3.11.4 Track & Manage Customer Bill Inquiry Resolution

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---