Frameworx Process: Schedule Customer Bill Inquiry Analysis and Adjustment Activities

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.4.1

Original Process Identifier: 1.1.1.12.4.1

Maturity Level: 4

Description

Schedule analysis and specific customer bill inquiry/complaint adjustment activities.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Schedule Customer Bill Inquiry Analysis and Adjustment Activities process is to schedule analysis and specific customer bill inquiry/complaint adjustment activities. This process is responsible for planning the analysis and adjustment activities in specific order and allotted time.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Schedule Customer Bill Inquiry Analysis and Adjustment Activities process is to schedule analysis and specific customer bill inquiry/complaint adjustment activities. This process is responsible for planning the analysis and adjustment activities in specific order and allotted time.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Schedule Customer Bill Inquiry Analysis and Adjustment Activities

Appears on these diagrams:

• 1.3.11.4 Track & Manage Customer Bill Inquiry Resolution

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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