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Frameworx Process: Cancel Customer Bill Inquiry

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.4.7

Original Process Identifier: 1.1.1.12.4.7

Maturity Level: 4

Description

Request cancellation of existing customer bill inquiry reports

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Cancel Customer Bill Inquiry process is to cancel existing customer bill inquiries.

Optional

The cancellation may be caused by the cancellation requests of bill inquiry from the specific customers, a CSR or processes.

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The purpose of Cancel Customer Bill Inquiry process is to cancel existing customer bill inquiries.

Candidate Optional

Cancellation may result in charges or other changes if work has been undertaken.

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Cancel Customer Bill Inquiry

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 13.0 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:19