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Frameworx Process: Modify Customer Bill Inquiry

Category: (4) eTOM Process Type

Process Identifier: 1.3.11.4.6

Original Process Identifier: 1.1.1.12.4.6

Maturity Level: 4

Description

Modify existing customer bill inquiries

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Modify Customer Bill Inquiry process is to modify existing customer bill in-quiries when the bill inquiry or complaint is changed by the customer, a CSR or other processes. This process is also responsible for changing the status of customer bill inquiries/complains.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

The Modify Customer Bill Inquiry process modifies existing inquiries when the bill inquiry or complaint is changed or when additional information is available. This process is also responsible for changing the status of customer bill inquiries/complains.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Modify Customer Bill Inquiry

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 13.0 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:24