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Frameworx Process: Establish & Manage Customer Debt Profiles

Category: (4) eTOM Process Type

Process Identifier: 1.3.10.3.6

Original Process Identifier: 1.1.1.11.3.6

Maturity Level: 4

Description

Establish and manage customer debt profiles to assist in managing debt recovery and debt risk on a customer, product or customer group basis.

Extended Description

Not used for this process element.

Explanatory

Not used for this process element

Mandatory

The purpose of Establish & Manage Customer Debt Profiles process is to establish and manage customer debt profiles to assist in managing debt recovery and debt risk on a customer, product or customer group basis. The customer debt profile is a part of customer’s profile, which can include customer credit, customer group, overdue date, overdue amounts, overdue occurring times, debt recovery means and occurring times, customer debt recovery response and etc. This process is responsible for keeping updates of the customer debt profiles according to results from Initiate Customer Debt Recovery Activities process.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Customer debt profiles assist in managing debt recovery, by determining potential collection tasks, reduce debt risk of debt by governing which exposure levels trigger activity (i.e. total credit limit), influence which customer or customer group can order which products or services. The customer debt profile is a part of customer’s profile, and can influence customer credit, customer group, grace periods, order limits, overdue date, overdue amounts, overdue occurring times, debt recovery means and occurring times, customer debt recovery response and etc. It is typically calculated based on rules and analyses regarding customer behaviour. It is frequently used in conjunction with analysis of churn propensity, value, influence, etc.

Candidate Mandatory

Where a static debt profile is maintained for customers, the Establish & Manage Customer Debt Profiles process establishes and periodically manages it. This process is responsible for updating the customer debt profiles, according to changes in base data (such as longevity, value, results from Initiate Customer Debt Recovery Activities process, etc).

Candidate Optional

Not used for this process element

Candidate Interactions

Other processes may change the base information upon which this process calculates the debt profile.

(4) eTOM Process Type Establish & Manage Customer Debt Profiles

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:21