Category: (4) eTOM Process Type
Process Identifier: 1.3.10.3.5
Original Process Identifier: 1.1.1.11.3.5
Maturity Level: 4
Manage the aged customer debt portfolio.
Not used for this process element.
Not used for this process element
The purpose of Manage Aged Customer Debt Portfolio process is to manage the aged customer debt portfolio. When the customer debt can’t be recovered in a period of time decided by Service Provider, this process is responsible to transform this customer debt to aged customer debt portfolio. This process is responsible for transforming the overdue invoice to the aged customer debt portfolio when it didn’t be recovered after a time of period or based on other triggers according to the Service Provider’s policies. The aged customer debt portfolio should include all the information of the customer debt profiles. The process is also responsible for managing and maintaining transforming cycle. When the overdue payment is recovered after transforming, this process is responsible to remove the aged customer debt portfolio and notice Establish & Manage Customer Debt Profiles process to update the customer debt profile.
Not used for this process element
Not used for this process element
The Manage Aged Customer Debt Portfolio process manages customer debts that have not been recovered through collections processes in the required period of time. * It moves debt from the operational processes into the financial management ones (which will eventually handle bad debt write-off). * In collaboration with the Financial Management process, the process is responsible for managing and maintaining transformation cycle. * When an overdue payment is recovered after transformation, this process is responsible for changing the payment and debt status in the Operational and Financial domains.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model