Category: (4) eTOM Process Type
Process Identifier: 1.3.10.3.4
Original Process Identifier: 1.1.1.11.3.4
Maturity Level: 4
Initiate debt recovery activities in accordance with appropriate commercial practice and policies.
Not used for this process element.
Not used for this process element
The purpose of Initiate Customer Debt Recovery process is to initiate customer debt recovery activities in accordance with appropriate commercial practice and policies. This process includes deciding appropriate recovery activities based on debt recovery policies, launching debt recovery activities and monitoring the executions. The debt recovery policies are associated to the customer’s profile such as payment history, customer group, purchased products, overdue amounts. This process includes overdue invoice reminding via phone call, SMS, email, by manually or automatically, by humans or applications. This process is also responsible for terminating customer debt recovery activities when the customer pays.
Not used for this process element
The debt recovery policies are usually associated to the customer’s profile such as payment history, customer group, purchased products, overdue amounts. Activities triggered may include overdue invoice reminding (via phone call, SMS, email, by manually or automatically, by humans or applications), allocation of payment plan, disconnection or suspension of service, restriction of bandwidth, changes to policy to remove priorities, etc.
Where payment of debt is not made within the agreed time, the Initiate Customer Debt Recovery process triggers activities to enforce payment and limit exposure, in accordance with appropriate commercial practice and policies. This process is also responsible for terminating customer debt recovery activities when the customer pays.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model