Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Manage Overdue Invoice Payment

Category: (4) eTOM Process Type

Process Identifier: 1.3.10.3.3

Original Process Identifier: 1.1.1.11.3.3

Maturity Level: 4

Description

Arrange and monitor payment plans to allow customers to pay overdue amounts in installments.

Extended Description

Not used for this process element.

Explanatory

The payment plan is associated to customer’s profile such as the customer’s credit, payment history, customer group or purchased products.

Mandatory

The purpose of Manage Overdue Invoice Payment process is to arrange and monitor payment plans to allow customers to pay overdue amounts in installments. This process arranges payment plans to allow customers to pay overdue amounts, leads to an agreement with the customers, and monitors the execution of the payment plans.This process should consider the payment amounts in installment whether can be undertaken by the customer.

Optional

Not used for this process element

Interactions

Candidate Explanatory

This only applies to invoiced customers with a credit line. This is instigated as part of a collection plan, where a customer is valued and where the collection agent believes the debt is recoverable. A payment plan is associated to customer. This is monitored in the same way as any due payment and likewise triggers collection activity if the payment terms are not met. It is likely that the allocation of payment terms will also result in changes to the customer credit profile and hence terms of service.

Candidate Mandatory

The Manage Overdue Invoice Payment process agrees and implements payment terms with customers for recovery of specific debts (i.e non-standard terms for overdue amounts).

Candidate Optional

Not used for this process element

Candidate Interactions

* Identify Overdue Invoice * Administer Invoice Follow-up (or wherever the collection plan is administered)

(4) eTOM Process Type Manage Overdue Invoice Payment

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:23