Category: (4) eTOM Process Type
Process Identifier: 1.3.10.3.3
Original Process Identifier: 1.1.1.11.3.3
Maturity Level: 4
Arrange and monitor payment plans to allow customers to pay overdue amounts in installments.
Not used for this process element.
The payment plan is associated to customer’s profile such as the customer’s credit, payment history, customer group or purchased products.
The purpose of Manage Overdue Invoice Payment process is to arrange and monitor payment plans to allow customers to pay overdue amounts in installments. This process arranges payment plans to allow customers to pay overdue amounts, leads to an agreement with the customers, and monitors the execution of the payment plans.This process should consider the payment amounts in installment whether can be undertaken by the customer.
Not used for this process element
This only applies to invoiced customers with a credit line. This is instigated as part of a collection plan, where a customer is valued and where the collection agent believes the debt is recoverable. A payment plan is associated to customer. This is monitored in the same way as any due payment and likewise triggers collection activity if the payment terms are not met. It is likely that the allocation of payment terms will also result in changes to the customer credit profile and hence terms of service.
The Manage Overdue Invoice Payment process agrees and implements payment terms with customers for recovery of specific debts (i.e non-standard terms for overdue amounts).
Not used for this process element
* Identify Overdue Invoice * Administer Invoice Follow-up (or wherever the collection plan is administered)
This was created from the Frameworx 16.0 Model