Category: (4) eTOM Process Type
Process Identifier: 1.3.10.3.2
Original Process Identifier: 1.1.1.11.3.2
Maturity Level: 4
Initiate and manage follow-up with customers having overdue amounts.
Not used for this process element.
These processes can be set up routinely or manually.The follow-ups can include overdue invoice reminding, customer credit control, service restriction, establishing customer debt profile, selling parts of debt portfolios to third party for debt recovery.
The purpose of Administer Overdue Invoice Follow-Up process is to initiate and manage follow-up with customers having overdue amounts.This process is responsible for setting up the follow-ups based on the policies. The policies are associated to customer’s profile such as customer credit, customer group, overdue amounts, debt occurrence times, purchased products and etc. This process is also responsible for modifying or removing the designated follow-ups when the policies or situations are changed.
Not used for this process element
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This was created from the Frameworx 16.0 Model