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Frameworx Process: Administer Overdue Invoice Follow-Up

Category: (4) eTOM Process Type

Process Identifier: 1.3.10.3.2

Original Process Identifier: 1.1.1.11.3.2

Maturity Level: 4

Description

Initiate and manage follow-up with customers having overdue amounts.

Extended Description

Not used for this process element.

Explanatory

These processes can be set up routinely or manually.The follow-ups can include overdue invoice reminding, customer credit control, service restriction, establishing customer debt profile, selling parts of debt portfolios to third party for debt recovery.

Mandatory

The purpose of Administer Overdue Invoice Follow-Up process is to initiate and manage follow-up with customers having overdue amounts.This process is responsible for setting up the follow-ups based on the policies. The policies are associated to customer’s profile such as customer credit, customer group, overdue amounts, debt occurrence times, purchased products and etc. This process is also responsible for modifying or removing the designated follow-ups when the policies or situations are changed.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Remove

Candidate Mandatory

Remove

Candidate Optional

Remove

Candidate Interactions

Remove

(4) eTOM Process Type Administer Overdue Invoice Follow-Up

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18