Frameworx Process: Clear Customer QoS Report Status

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.5.8

Original Process Identifier: 1.1.1.7.5.9

Maturity Level: 4

Description

Inform the Close Customer QoS Performance Degradation Report processes by modifying the customer QoS performance degradation report status to cleared when the specific customer purchased product offering performance quality issues have been resolved.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Inform the Close Customer QoS Performance Degradation Report processes by modifying the customer QoS performance degradation report status to cleared when the specific customer purchased product offering performance quality issues have been resolved.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Inform the Close Customer QoS Performance Degradation Report processes by modifying the customer QoS performance degradation report status to cleared when the specific customer purchased product offering performance quality issues have been resolved.

Candidate Optional

Not used for this process element

Candidate Interactions

This process informs the Close Customer QoS Performance Degradation Report processes

(4) eTOM Process Type Clear Customer QoS Report Status

Appears on these diagrams:

• 1.3.8.5 Track & Manage Customer QoS Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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