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1.3.8.5 Track & Manage Customer QoS Performance Resolution

(3) eTOM Process Type Track & Manage Customer QoS Performance Resolution (4) eTOM Process Type Update Customer QoS Report with Analysis Results (4) eTOM Process Type Co-ordinate Customer QoS Analysis, Restoration & Repair (4) eTOM Process Type Modify Customer QoS Report Information (4) eTOM Process Type Modify Customer QoS Report Status (4) eTOM Process Type Cancel Customer QoS Report (4) eTOM Process Type Escalate/End Customer QoS Report (4) eTOM Process Type Engage External Product Suppliers (4) eTOM Process Type Clear Customer QoS Report Status

1.3.8.5 Track & Manage Customer QoS Performance Resolution

Diagram Description

Efficiently assign, coordinate and track specific customer purchased product offering related performance analysis, restoration and improvement activities, and escalate any open customer QoS performance degradation reports in jeopardy.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02