Frameworx Process: Modify Customer QoS Report Status

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.5.4

Original Process Identifier: 1.1.1.7.5.5

Maturity Level: 4

Description

Modify the customer QoS performance degradation report status

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Modify the customer QoS performance degradation report status

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Modify the customer QoS performance degradation report status

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Modify Customer QoS Report Status

Appears on these diagrams:

• 1.3.8.5 Track & Manage Customer QoS Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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