Frameworx Process: Update Customer QoS Report with Analysis Results

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.5.1

Original Process Identifier: 1.1.1.7.5.1

Maturity Level: 4

Description

Add additional information to an open customer QoS performance degradation report based on the first-in and on-going analysis

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Add additional information to an open customer QoS performance degradation report based on the first-in and on-going analysis

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Add additional information to an open customer QoS performance degradation report based on the first-in and on-going analysis

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Update Customer QoS Report with Analysis Results

Appears on these diagrams:

• 1.3.8.5 Track & Manage Customer QoS Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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