Category: (4) eTOM Process Type
Process Identifier: 1.3.8.2.4
Original Process Identifier: 1.1.1.7.2.4
Maturity Level: 4
Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations. Ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.
Not used for this process element
Not used for this process element
Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations. Ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.
Not used for this process element
Not used for this process element
Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations. Ensure that the customer is informed of any planned maintenance or other scheduled events likely to impact delivery of the customer's service.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model