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1.3.8.2 Manage QoS/SLA Violation

(3) eTOM Process Type Manage QoS/SLA Violation (4) eTOM Process Type Analyze QoS Violation (4) eTOM Process Type Take QoS Violation Action (4) eTOM Process Type Follow-up QoS Violation Action (4) eTOM Process Type Inform Customer on QoS Impacts

1.3.8.2 Manage QoS/SLA Violation

Diagram Description

Ensure that the customer and the relevant internal processes are informed of service quality degradations and violations and that action is undertaken to resolve the degradation or violation


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02