Frameworx Process: Follow-up QoS Violation Action

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.2.3

Original Process Identifier: 1.1.1.7.2.3

Maturity Level: 4

Description

Follow up the actions to ensure that the customer is satisfied with the resolution of the problem

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Follow up the actions to ensure that the customer is satisfied with the resolution of the problem

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Follow up the actions to ensure that the customer is satisfied with the resolution of the problem

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Follow-up QoS Violation Action

Appears on these diagrams:

• 1.3.8.2 Manage QoS/SLA Violation

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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