Category: (4) eTOM Process Type
Process Identifier: 1.3.7.2.5
Original Process Identifier: 1.1.1.6.2.5
Maturity Level: 4
This process issues specialized summaries of the efficiency and effectiveness of the overall Customer Problem resolution process. These specialized summaries could be specific reports required by specific audiences.
Not used for this process element
Not used for this process element
Issue specialized summaries of the efficiency and effectiveness of the overall S/P problem resolution process. These specialized summaries could be specific reports required by specific audiences.
Not used for this process element
Not used for this process element
Issue specialized summaries of the efficiency and effectiveness of the overall S/P problem resolution process. These specialized summaries could be specific reports required by specific audiences.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model