Frameworx Process: Notify Customer Problem

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.2.4

Original Process Identifier: 1.1.1.6.2.4

Maturity Level: 4

Description

This process is responsible for managing notifications to processes and other parties registered to receive notifications of any status changes on customer problem reports. Notification lists are managed and maintained by the Support Problem Handling processes.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Manages notifications to processes and other parties registered to receive notifications of any status changes on customer problem reports.. Notification lists are managed and maintained by the Support Problem Handling processes

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Manages notifications to processes and other parties registered to receive notifications of any status changes on customer problem reports.. Notification lists are managed and maintained by the Support Problem Handling processes

Candidate Optional

Not used for this process element

Candidate Interactions

Managing notifications to processes and other parties registered to receive notifications of any status changes.

(4) eTOM Process Type Notify Customer Problem

Appears on these diagrams:

• 1.3.7.2 Report Customer Problem

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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