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Frameworx Process: Localize Resource Trouble

Category: (3) eTOM Process Type

Process Identifier: 1.5.8.2

Original Process Identifier: 1.1.3.3.2

Maturity Level: 4

Description

Perform analysis to identify the root cause of the specific resource trouble including those resource troubles related to security events.

Extended Description

The objective of the Localize Resource Trouble processes is to identify the root cause of the specific resource trouble. These processes are invoked by the Track & Manage Resource Trouble processes. The responsibilities of these processes include, but are not limited to: •Verifying whether the resource configuration matches the appropriate service features; •Performing diagnostics against the specific resources;• •Running tests against the specific resources; •Starting and stopping audits against specific resources •Scheduling routine testing of the specific resources. The Localize Resource Trouble processes will make the results of the root cause analysis available to other processes. The Localize Resource Trouble processes will update the open resource trouble report, as required during the assessment, and when the root cause has been identified. When the process is complete the Localize Resource Trouble processes will notify the Track & Manage Resource Trouble processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Localize Resource Trouble processes is to identify the root cause of the specific resource trouble. These processes are invoked by the Track & Manage Resource Trouble processes.

Candidate Mandatory

The responsibilities of these processes include, but are not limited to: · Verifying whether the resource configuration matches the appropriate service features; · Performing diagnostics against the specific resources;·{T} · Running tests against the specific resources; · Starting and stopping audits against specific resources; and · Scheduling routine testing of the specific resources. The Localize Resource Trouble processes will make the results of the root cause analysis available to other processes. The Localize Resource Trouble processes will update the open resource trouble report, as required during the assessment, and when the root cause has been identified.

Candidate Optional

Reserved for future use.

Candidate Interactions

When the process is complete the Localize Resource Trouble processes will notify the Track & Manage Resource Trouble processes.

(3) eTOM Process Type Localize Resource Trouble

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.5 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16