Frameworx Process: Distribute Customer Problem Management Reports & Summaries

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.2.3

Original Process Identifier: 1.1.1.6.2.3

Maturity Level: 4

Description

This process records, analyzes and assesses the Customer Problem Management status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer Problem Management process. These specialized summaries could be specific reports required by specific audiences.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Distribute Customer Problem Management Reports & Summaries

Appears on these diagrams:

• 1.3.7.2 Report Customer Problem
• 1.3.7.2 Report Customer Problem Flow

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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