Frameworx Process: Distribute Customer Problem Notifications

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.2.2

Original Process Identifier: 1.1.1.6.2.2

Maturity Level: 4

Description

This process makes the necessary reports about the problem that occurred, the root cause and the activities carried out for recovery of normal operation.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Makes the necessary reports about the problem that occurred, the root cause and the activities carried out for recovery of normal operation.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Makes the necessary reports about the problem that occurred, the root cause and the activities carried out for recovery of normal operation.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Distribute Customer Problem Notifications

Appears on these diagrams:

• 1.3.7.2 Report Customer Problem
• 1.3.7.2 Report Customer Problem Flow

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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