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Frameworx Process: Monitor Service Problem

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.5.1

Original Process Identifier: 1.1.2.3.5.1

Maturity Level: 4

Description

This process is responsible for continuously monitoring the status of Service Trouble reports and managing notifications to processes and other parties registered to receive notifications of any status changes, for example, Resource Performance Management and Service Quality Management. Notification lists are managed and maintained by the Support Service Problem Management processes.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process is responsible for continuously monitoring the status of Service Trouble reports and managing notifications to processes and other parties registered to receive notifications of any status changes, for example, Resource Performance Management and Service Quality Management.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process is responsible for continuously monitoring the status of Service Trouble reports and managing notifications to processes and other parties registered to receive notifications of any status changes, for example, Resource Performance Management and Service Quality Management.

Candidate Optional

Not used for this process element

Candidate Interactions

Notification lists are managed and maintained by the Support Service Problem Management processes.

(4) eTOM Process Type Monitor Service Problem

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 9.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:24