(4) eTOM Process Type Notify T&M Root Cause Service Problem

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.2.6

Original Process Identifier: 1.1.2.3.2.6

Maturity Level: 4

Description

This process makes the results of the root cause analysis available to other processes. It updates the open Service Trouble report, as required during the assessment, and when the root cause has been identified. This process notifies the Track & Manage Service Problem processes.

Extended Description

Not used for this process element

Explanatory

This process makes the results of the root cause analysis available to other processes.

Mandatory

It updates the open Service Trouble report, as required during the assessment, and when the root cause has been identified. This process notifies the Track & Manage Service Problem processes.

Optional

Not used for this process element

Interactions

Candidate Explanatory

This process makes the results of the root cause analysis available to other processes.

Candidate Mandatory

It updates the open Service Trouble report, as required during the assessment, and when the root cause has been identified. This process notifies the Track & Manage Service Problem processes.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element