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Application Framework (TAM)

Business Process Framework (eTOM)

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1.4.6.2 Diagnose Service Problem

(4) eTOM Process Type Categorize Service Problem (3) eTOM Process Type Diagnose Service Problem (4) eTOM Process Type Verify Service Configuration (4) eTOM Process Type Perform Specific Service Problem Diagnostics (4) eTOM Process Type Perform Specific Service Problem Tests (4) eTOM Process Type Stop And Start Audit On Services (4) eTOM Process Type Schedule Routine Service Problem Tests (4) eTOM Process Type Notify T&M Root Cause Service Problem

1.4.6.2 Diagnose Service Problem

Diagram Description

Identify the root cause of the specific service problem

Issues

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02