Frameworx Process: Perform Specific Service Problem Diagnostics

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.2.2

Original Process Identifier: 1.1.2.3.2.2

Maturity Level: 4

Description

This process performs diagnostics against the specific services.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process performs diagnostics against the specific services.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process performs diagnostics against the specific services.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Perform Specific Service Problem Diagnostics

Appears on these diagrams:

• 1.4.6.2 Diagnose Service Problem
• 1.4.6.2 Diagnose Service Problem Flow
• ITIL Incident Management Service Operations Fig 4.3 Map Service Layer

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Analysis

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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