Category: (4) eTOM Process Type
Process Identifier: 1.4.5.3.3
Original Process Identifier: 1.1.2.2.3.3
Maturity Level: 4
Responsibilities of this processes include, but are not limited to: - Generating the respective resource order creation request(s) to Issue Resource Orders based on specific service orders; • Escalating status of service orders in accordance with local policy; • Undertaking necessary tracking of the execution process; • Adding additional information to an existing service order; • Modifying information in an existing service order;• • Modifying the service order status; • Canceling a service order when the initiating customer order is cancelled; • Indicating completion of a service order by modifying the service order status. Note that some specific service components may be delivered by other parties. In these cases the Track & Manage Service Provisioning process is responsible for initiating requests, through Party Order handling for the delivery by the party of the specific service components.
Not used for this process element
Not used for this process element
Responsibilities of this processes include, but are not limited to: - Generating the respective resource order creation request(s) to Issue Resource Orders based on specific service orders; · Escalating status of service orders in accordance with local policy; · Undertaking necessary tracking of the execution process; · Adding additional information to an existing service order; · Modifying information in an existing service order;· · Modifying the service order status; · Canceling a service order when the initiating customer order is cancelled; · Indicating completion of a service order by modifying the service order status.
Not used for this process element
Not used for this process element
Undertake necessary managment of the execution process, incudes the authorisation of any actions.
Responsibilities of this processes include, but are not limited to: - Generating the respective resource order creation request(s) to Issue Resource Orders based on specific service orders; · Escalating status of service orders in accordance with local policy; · Undertaking necessary tracking of the execution process; · Adding additional information to an existing service order; · Modifying information in an existing service order;· · Modifying the service order status; · Canceling a service order when the initiating customer order is cancelled; · Indicating completion of a service order by modifying the service order status. Note that some specific service components may be delivered by suppliers/partners. In these cases the Track & Manage Service Provisioning process is responsible for initiating requests, through S/P Requisition Management for the delivery by the supplier/partner of the specific service components.
Note that some specific service components may be delivered by suppliers/partners. In these cases the Track & Manage Service Provisioning process is responsible for initiating requests, through S/P Requisition Management for the delivery by the supplier/partner of the specific service components
This was created from the Frameworx 16.0 Model