(4) eTOM Process Type Develop Service Implementation Plan

Category: (4) eTOM Process Type

Process Identifier: 1.4.5.1.2

Original Process Identifier: 1.1.2.2.1.2

Maturity Level: 4

Description

Develop an implementation plan considering training and operational support measures and needs, such as the proper parameter information for the Service Quality Management process; • Consideration of current and future service and underlying resources infrastructure, as well as expected solution results, budget, duration and risks; • Consideration of the time schedule according with customer requirements; • Ensure service and provisioning efficiency; • Undertaking a business assessment, ensuring an appropriate time-to-revenue as a result of the service and underlying resource investment;

Extended Description

Not used for this process element

Explanatory

Consideration of current and future service and underlying resources infrastructure, as well as expected solution results, budget, duration and risks; · Consideration of the time schedule according with customer requirements; · Ensure service and provisioning efficiency; · Undertaking a business assessment, ensuring an appropriate time-to-revenue as a result of the service and underlying resource investment;

Mandatory

Develop an implementation plan considering training and operational support measures and needs, such as the proper parameter information for the Service Quality Management process;

Optional

Not used for this process element

Interactions

Candidate Explanatory

Consideration of current and future service and underlying resources infrastructure, as well as expected solution results, budget, duration and risks; · Consideration of the time schedule according with customer requirements; · Ensure service and provisioning efficiency; · Undertaking a business assessment, ensuring an appropriate time-to-revenue as a result of the service and underlying resource investment;

Candidate Mandatory

Develop an implementation plan considering training and operational support measures and needs, such as the proper parameter information for the Service Quality Management process;

Candidate Optional

Not used for this process element

Candidate Interactions

Enterprise Engineering staff