Frameworx Process: Monitor Customer Problem

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.2.1

Original Process Identifier: 1.1.1.6.2.1

Maturity Level: 4

Description

This process is responsible for continuously monitoring the status of customer problem reports.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Continuously monitors the status of customer problem reports .

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Continuously monitors the status of customer problem reports .

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Monitor Customer Problem

Appears on these diagrams:

• 1.3.7.2 Report Customer Problem
• 1.3.7.2 Report Customer Problem Flow

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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