Frameworx Process: Report Product Restoration Results

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.6.2

Original Process Identifier: 1.1.1.6.6.2

Maturity Level: 4

Description

This process reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Customer Problem through updates to the associated Customer Problem Report.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Customer Problem through updates to the associated Customer Problem Report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Customer Problem through updates to the associated Customer Problem Report.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Report Product Restoration Results

Appears on these diagrams:

• 1.3.7.6 Correct & Recover Customer Problem
• 1.3.7.6 Correct & Recover Customer Problem Flow

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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