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Application Framework (TAM)

Business Process Framework (eTOM)

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1.3.7.6 Correct & Recover Customer Problem

(4) eTOM Process Type Review Major Customer Problem (4) eTOM Process Type Initiate Change Request (4) eTOM Process Type Test & Validate Implemented Solution (4) eTOM Process Type Implement Customer Problem Workaround (4) eTOM Process Type Determine Resolution Feasibility and Justification (3) eTOM Process Type Correct & Recover Customer Problem (4) eTOM Process Type Manage Product Restoration (4) eTOM Process Type Report Product Restoration Results

1.3.7.6 Correct & Recover Customer Problem

Diagram Description

Restore the service to a normal operational state as efficiently as possible

Issues

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02