Frameworx Process: Manage Product Restoration

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.6.1

Original Process Identifier: 1.1.1.6.6.1

Maturity Level: 4

Description

This process attempts to restore the purchased product offerings to a normal operational state as efficiently as possible.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Attempts to restore the purchased product offerings to a normal operational state as efficiently as possible.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Attempts to restore the purchased product offerings to a normal operational state as efficiently as possible.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Manage Product Restoration

Appears on these diagrams:

• 1.3.7.6 Correct & Recover Customer Problem
• 1.3.7.6 Correct & Recover Customer Problem Flow

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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