(4) eTOM Process Type Notify T&M Root Cause Resource Trouble

Category: (4) eTOM Process Type

Process Identifier: 1.5.8.2.6

Original Process Identifier: 1.1.3.3.2.6

Maturity Level: 4

Description

This process makes the results of the root cause analysis available to other processes. It updates the open resource trouble report, as required during the assessment, and when the root cause has been identified. This process notifies the Track & Manage Resource Trouble processes.

Extended Description

Not used for this process element

Explanatory

This process makes the results of the root cause analysis available to other processes.

Mandatory

This process updates the open resource trouble report, as required during the assessment, and when the root cause has been identified.

Optional

Not used for this process element

Interactions

Candidate Explanatory

This process makes the results of the root cause analysis available to other processes.

Candidate Mandatory

This process updates the open resource trouble report, as required during the assessment, and when the root cause has been identified.

Candidate Optional

Not used for this process element

Candidate Interactions

This process notifies the Track & Manage Resource Trouble processes.