Frameworx Process: Generate Resource Trouble

Category: (4) eTOM Process Type

Process Identifier: 1.5.8.7.1

Original Process Identifier: 1.1.3.3.7.1

Maturity Level: 4

Description

This process creates a new resource trouble report.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process creates a new resource trouble report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process creates a new resource trouble report.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Generate Resource Trouble

Appears on these diagrams:

• 1.5.8.6 Create Resource Trouble Report
• 1.5.8.7 Create Resource Trouble Report Flow
• ITIL Incident Management Service Operations Fig 4.3
• ITIL Incident Management Service Operations Fig 4.3 Map Resource layer

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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