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Frameworx Process: Close Customer QoS Performance Degradation Report

Category: (3) eTOM Process Type

Process Identifier: 1.3.8.6

Original Process Identifier: 1.1.1.7.6

Maturity Level: 4

Description

Close a customer QoS performance degradation report when the performance of the customer purchased product offerings has been resolved

Extended Description

The objective of the Close Customer QoS Performance Degradation Report processes is to close a customer QoS performance degradation report when the performance of the customer purchased product offerings has been resolved. These processes monitor the status of all open customer QoS performance degradation reports, and recognize that a customer QoS performance degradation report is ready to be closed when the status is changed to cleared.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Close Customer QoS Performance Degradation Report processes is to close a customer QoS performance degradation report when the performance of the customer purchased product offerings has been resolved.

Candidate Mandatory

These processes monitor the status of all open customer QoS performance degradation reports, and recognize that a customer QoS performance degradation report is ready to be closed when the status is changed to cleared.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Close Customer QoS Performance Degradation Report

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14