Category: (4) eTOM Process Type
Process Identifier: 1.3.4.1.1
Original Process Identifier: 1.1.1.16.1.1
Maturity Level: 4
Ensure that Service Provider and the customer feel confident that the relationship is founded on up-to-date, accurate and legally compliant information
The purpose of this process is to ensure that Service Provider and the customer feel confident that the relationship is founded on up-to-date, accurate and legally compliant information. The Service Provider will incorporate into the customer profile, all relevant information gathered through all contacts with the customer (usage pattern, demographics, life stage, household, community of interest, business direction). Customer and market information from other sources may be gathered, which will build a better understanding of the customer. Customer Information must be made available to any process that needs to access it. This customer information will be used to continually refine the means and style of interaction, and the solution sets and customer experience offered.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The purpose of this process is to ensure that Service Provider and the customer feel confident that the relationship is founded on up-to-date, accurate and legally compliant information. This customer information will be used to continually refine the means and style of interaction, and the solution sets and customer experience offered.
The Service Provider will incorporate into the customer profile, all relevant information gathered through all contacts with the customer (usage pattern, demographics, life stage, household, community of interest, business direction). Customer and market information from other sources may be gathered, which will build a better understanding of the customer. Customer Information must be made available to any process that needs to access it.
Reserved for future use.
Customer Information must be made available to any process that needs to access it.
This was created from the Frameworx 16.0 Model