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Frameworx Process: Plan and Forecast Workforce Management

Category: (3) eTOM Process Type

Process Identifier: 1.5.5.2

Original Process Identifier: 1.1.3.7.4

Maturity Level: 4

Description

This process is responsible for planning and forecasting future workload and workforce availability demands and for making adjustments based on reports and forecasts.

Extended Description

Plan and Forecast Workforce processes are responsible for planning and forecasting the workload of manual activities to be assigned to technicians within the enterprise and/or third parties. Responsibilities of these processes include, but are not limited to: •{T}Forecasting the future demand for workforces based on work order statistics •{T}Forecasting the workload and respective assignable staffing requirements on a daily, weekly, and longer period basis, based on workload history, considering special events (extraordinary activities), staff vacation considerations, and distributing the available workforce in order to best meet the estimated load •{T}Making adjustments, whenever necessary, to the estimated load: •{T}Adjust duration estimates for all known work activities, based on actual historic results or on forward estimates

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Plan and Forecast Workforce processes are responsible for planning and forecasting the workload of manual activities to be assigned to technicians within the enterprise and/or third parties. Responsibilities of these processes include, but are not limited to: §{T}Forecasting the future demand for workforces based on work order statistics §{T}Forecasting the workload and respective assignable staffing requirements on a daily, weekly, and longer period basis, based on workload history, considering special events (extraordinary activities), staff vacation considerations, and distributing the available workforce in order to best meet the estimated load §{T}Making adjustments, whenever necessary, to the estimated load: §{T}Adjust duration estimates for all known work activities, based on actual historic results or on forward estimates

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Plan and Forecast Workforce Management

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 12.0 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17