Plan and Forecast Workforce processes are responsible for planning and forecasting the workload of manual activities to be assigned to technicians within the enterprise and/or third parties.
Responsibilities of these processes include, but are not limited to:
§ Forecasting the future demand for workforces based on work order statistics
§ Forecasting the workload and respective assignable staffing requirements on a daily, weekly, and longer period basis, based on workload history, considering special events (extraordinary activities), staff vacation considerations, and distributing the available workforce in order to best meet the estimated load
§ Making adjustments, whenever necessary, to the estimated load:
§ Adjust duration estimates for all known work activities, based on actual historic results or on forward estimates
This was created from the Frameworx 16.0 Model