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1.5.5.4 Plan and Forecast Workforce Management

(4) eTOM Process Type Adjust Durations (4) eTOM Process Type Forecast Workforce Availability (4) eTOM Process Type Forecast Demand (3) eTOM Process Type Plan and Forecast Workforce Management

1.5.5.4 Plan and Forecast Workforce Management

Diagram Description

Plan and Forecast Workforce processes are responsible for planning and forecasting the workload of manual activities to be assigned to technicians within the enterprise and/or third parties.

Responsibilities of these processes include, but are not limited to:
§ Forecasting the future demand for workforces based on work order statistics
§ Forecasting the workload and respective assignable staffing requirements on a daily, weekly, and longer period basis, based on workload history, considering special events (extraordinary activities), staff vacation considerations, and distributing the available workforce in order to best meet the estimated load
§ Making adjustments, whenever necessary, to the estimated load:
§ Adjust duration estimates for all known work activities, based on actual historic results or on forward estimates


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:03