Frameworx Process: Service Development & Retirement

Category: (2) eTOM Process Type

Process Identifier: 1.4.3

Original Process Identifier: 1.2.2.3

Maturity Level: 4

Description

Develop and deliver new or enhanced service types.

Extended Description

Service Development & Retirement processes are project oriented in that they develop and deliver new or enhanced service types. These processes include process and procedure implementation, systems changes and customer documentation. They also undertake rollout and testing of the service type, capacity management and costing of the service type. It ensures the ability of the enterprise to deliver service types according to requirements.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Service Development & Retirement

Appears on these diagrams:

• 1.4. Service Management Domain
• 1.4.3 Service Development & Retirement
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Level 1 Overview - START HERE backup
• Business Process Framework Top level Domain Only

is a more detailed diagram for the

• 1.4.3 Service Development & Retirement

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Design Digital Services
• Do you have a rule engine or analytic system to guide the interaction between customers and the CSR or other self-service channels?
• eHealth View
• Implement Digital Services
• What are the customer facing service features?
• What documentation about the customer is needed?

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